Orders placed after 6 PM would be delivered the next day.
SHIPPING & CANCELATION POLICY
Shop with confidence at Agriprime
Shop at Agriprime with the confidence of knowing that if you are not completely satisfied with your purchase, we will provide you with an exchange, replacement or repair within the guidelines outlined below. This policy applies to all purchases made at Agriprime online. Our hassle-free return policy is part of our commitment to taking care of you every step of the way. Exchanges will only be facilitated for the goods purchased through www.amanat.pk .
SHIPPING AND DELIVERY POLICY
Delivery times will be agreed with you at the time of placing your order. If you have any specific queries concerning order delivery time, please contact our team on WhatsApp at 0317-8262628 (8AMANAT)
To ensure timely delivery, we have to collect specific information such as your name, shipping address, billing address, landmarks, contact details, etc. It is your responsibility to provide accurate information. We shall not be liable for delivery failures due to inaccurate information.
After the initial delivery attempt, we will contact the cardholder via their registered email address or phone number. If the cardholder allows for a second attempt, additional charges may apply for subsequent attempts.
Although we strive for punctual delivery, delays can arise due to logistical challenges, weather conditions, political disruptions, or unforeseen circumstances. We are committed to keeping you well-informed about any delays and the anticipated next delivery date. All communications regarding delays will be documented on the appropriate channel, ensuring you are aware of these channels. In the event of any disputes, these communications can serve as compelling evidence.
We engage reputable delivery partners; however, we are not liable for acts or omissions of delivery personnel. Any disputes between you and delivery personnel must be resolved independently.
After your order is processed, you will receive a unique tracking ID for real-time monitoring of your order Sent from TCS, Blue-Ex and M&P. Additionally, if you communicate with us through other channels such as WhatsApp or social media, we can provide the tracking ID upon request on those channels. Please note that while we make reasonable efforts, tracking information may experience time lags or encounter technical difficulties beyond our control.
Delivery Charges Policy
With in City Deliveries: Lahore - Delivery Charges: PKR 350 TO PKR 500.
Out-of-City Deliveries: Not Available at the moment
Order Timing:
Last order time: 6:00 PM.
Orders placed after 6:00 PM will be delivered the next day.
A 'Goods and Services Not received' situation refers to circumstances where a customer does not receive the ordered goods or services within the expected timeframe or as described in the purchase agreement. This can include instances such as failed delivery attempts or non-receipt of the goods despite successful delivery confirmation.
This policy applies to all orders placed with us. Any customer who makes a purchase with us is eligible for this policy regarding 'Goods and Services Not received' situations.
Goods will be dispatched to the shipping address provided by the customer during the order placement process. Our delivery process is contactless, and we do not provide a physical sign-off as proof of delivery. However, the proof of delivery is provided by our third-party delivery partner. Additionally, for online orders, an OTP (One-Time Password) system will be implemented. The receiver of the parcel must input the OTP at the time of delivery to confirm that the parcel has been received. The OTP will serve as evidence that the right person has received the goods in sound condition. For issues regarding goods or services not received or missing items, please note that Agriprime will not be liable once the order has been confirmed as received after entering the OTP at delivery. In case of any dispute, we will provide this proof of delivery as evidence against the nature of the dispute.
For Agriprime’s own delivery personnel, this model applies. However, for deliveries handled by Panda Go, TCS, Blue-Ex, or M&P, the tracking and confirmation process will follow the respective models of those service providers.
For all Logistic Partners, the following policies apply:
We will issue a tracking number if required for your parcel, serving as confirmation that the goods have been dispatched to the provided shipping address Via Email or SMS.
Customers must report a 'Goods and Services Not Received' issue within 14 working days from the expected delivery date. Working days exclude weekends and public holidays.
To report a 'Goods and Services Not Received' issue, customers must contact our customer service team using the provided contact details. Please reach out to us via 042-32307777 or [email protected] for assistance with 'Goods and Services Not Received' issues.
We follow rigorous processes to ensure that goods are not missed out during the shipping process. Our commitment to customer satisfaction extends to assisting customers in locating their missing items should such a situation arise.
However, by accepting these terms and conditions, the cardholder absolves the merchant from responsibility in cases of missing deliveries. The tracking number if required serves as evidence of dispatch, and no credit card/debit card dispute can be raised for a missing delivery.
Our customer service team is also available to assist you in contacting the courier company and resolving any delivery-related issues.
Our delivery process is designed to be contactless, prioritizing the safety and convenience of our customers.
The absence of a physical sign-off does not diminish the validity of the delivery process, as the tracking number if required serves as a digital confirmation.
It is the responsibility of the customer to ensure the accuracy of the provided shipping address during the order placement.
By accepting these terms and conditions, the cardholder acknowledges and agrees to promptly communicate any discrepancies or issues related to the delivery directly to the designated courier company, absolving the merchant from liability.
Upon reporting a 'Goods and Services Not Received' issue, customers must contact our customer service team (042-32307777 or +92 3111555222) with the order number or reference, a description of the issue, and any relevant documentation such as tracking number if required or delivery confirmations. Our team will then internally review the provided information, maintain clear communication with the customer throughout the investigation, and take appropriate action. We will communicate the outcome of the investigation to the customer and try to ensure their satisfaction with the resolution.
We are unable to define possible resolutions other than assisting the customer in locating their missing items, as we have clearly dispatched it from our end. We also do not offer any refunds/exchanges.
For any additional assistance or inquiries regarding your delivery, please contact our customer service team at [email protected] or through WhatsApp at 0317-8262628 (8AMANAT)
RETURNS AND CANCELLATION POLICY
Furthermore, we adhere to strict quality control standards and industry best practices throughout the production process. This includes using high-quality materials and implementing measures to prevent defects during handling and shipping.
If you receive a product with defects, kindly notify us within 24 hours of receiving the item. To notify us of a defective product, please contact our customer service team through 0317-8262628 (8AMANAT)
Or [email protected], and provide the following information to justify your claim:
We will guide you through the return process to our address in Pakistan. All shipping and customs charges associated with the return are to be covered by the customer. Please follow these steps:
Upon receiving the defective product, we will conduct a comprehensive investigation to assess the reported issues.
Our investigation process includes visual inspections, documentation review, communications, and an internal review to thoroughly assess reported issues with the items and determine the appropriate resolution.
Based on our findings and in adherence to our policy, we will proceed with either a refund or a replacement.
Paid Orders Refund will be Processed with in 15 Working day from Cancellation date for Cancelled Order and Partial Order from the Order Processing date.
Refunds are issued only in exceptional cases, at the discretion of the brand.
Generally, we do not accept exchanges or refunds. Exceptions are made only in cases of verified defects or exceptional circumstances, as determined by the brand.
The brand reserves the right to make final decisions on refunds and replacements based on the outcome of the investigation.
Cancellation requests are subject to approval and will not be possible for orders already processed or shipped. If the time window for cancellation has elapsed, the customer will not be allowed to cancel their order, and all associated costs will have to be borne by the customer.
Customers can initiate a cancellation request within 24 hours of placing their order. After this timeframe, cancellation requests may not be accommodated.
To cancel an order, please contact our customer service team immediately with your order number.
If a cancellation is approved, refunds will be issued in the form of store credit of the same value. This store credit is valid for the online store only and must be used within 3 months from the date of issuance. The expected timeframe for processing refunds is 7-14 business days from the date of cancellation approval.
The following items are exempt from cancellation and refund:
To initiate a cancellation request, customers must contact our customer support team at [email protected]. Please provide your order number and reason for cancellation when contacting us.
Upon cancellation of an order, customers will receive a single notification via email and SMS to their registered email address and phone number. This notification will confirm the receipt of their cancellation request as well as the status of the cancellation.
Customers are liable for providing accurate order details and initiating cancellation requests within the specified timeframe. Agriprime Online holds liability for processing cancellations promptly and issuing refunds in accordance with the policy.
Any changes or updates to the cancellation policy will be communicated to customers via email/Call and updated on our website. It is recommended to review the cancellation policy periodically for any revisions.
TERMS AND CONDITIONS
For All orders Flat PKR 350 to PKR 500 delivery/shipment will be charged only if product weight is within 5 KG. Above 5KG to 10KG charges are PKR500, 10KG to 20KG charges are PKR1000,
Above 20 KG RS.100 will be added per KG.